Frequently Asked Questions

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Using webphone click-to-call customers can make calls from computers using internet and they need headphones for that. While with Express click-to-talk customers need to put their phone number in Express click-to-talk widget to be called back.

You don't need to pay for inbound calls untill you have not corss your free receiving minutes as per usage policy.

There's no risk, no obligation and no credit card required. You can upgrade from your trial to a paid account in the Billing Info area of your Control Panel once the free trail expires. Just click on the PAY NOW button and your Helpdesk will activated.

Of course. You can upgrade, or downgrade your account at any time through your Control Panel by choosing a line number. Everything is month-to-month. No contracts. Email us at if you want to cancel your account.

No limit! Each monthly plan has a unlimited calling of 30 minutes included for each call while on a monthly paid plan. Our monthly billing is automated for each month. You can upgrade to a higher plan and you will be charged for that plan starting with the next billing cycle.

Yes, with Silver and Gold plans you will get free custom application to suite your need, and please Go ahead to contact us and we can put together a comprehensive methods that fits the needs of your business, corporate, financial institution and government bodies.

YES. There is a long term annual contract, you get a 2 months discount, and without subscription commitments on your part. If you cancel, you'll be billed for the current month with 2 months discounted. We will refund you and won't be billed again.

We accept credit cards (Visa, MasterCard via PAYPAL). If you would like to prepay for 12 months with 2 months discount you can also pay with a Preformat invoice. Please contact us at for more information.

You will need to pay one the chosen payable plans to create and activate the setting of your Helpdesk!

If you don't find your country in tariff. then please contact our support team at

No. There are no long term contracts or commitments from your part. You simply need to pay month-to-month subscription.

Definitely! You can upgrade, downgrade, or cancel your account at any time.

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